Game Availability

Please note that certain games may not be accessible in specific jurisdictions. This depends on the policies set by game providers, which may be updated periodically.

Using a VPN to bypass provider restrictions is not explicitly forbidden; however, it may result in the forfeiture of any winnings. All such cases are subject to an additional review process, and final decisions will be made accordingly.

The Fashion TV video slot is unavailable in the following countries: Cuba, Jordan, Turkey, and Saudi Arabia.

The Planet of the Apes video slot is not accessible in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.

The Vikings video slot is restricted in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the United States.

The Narcos video slot is unavailable in the following territories: Indonesia and South Korea.

In addition, the Universal Monsters video slots (Dracula, Creature from the Black Lagoon, Phantom’s Curse, and The Invisible Man) are exclusively available in the following regions: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, the Netherlands, Poland, Slovakia, and Slovenia.

Jackpot Eligibility and Game Restrictions

Players residing in the following countries are not eligible to win jackpots from NetEnt jackpot games (including, but not limited to, Mega Fortune and Arabian Nights): United States, Netherlands, Curaçao, and the United Kingdom.

The casino will take reasonable measures to restrict access to these games for players from the listed countries. However, if a player from any of these jurisdictions is able to participate and wins a jackpot, the prize will be considered void.

Players located in Australia are not permitted to play games provided by Armatic.

Players from the following countries are restricted from accessing games by Microgaming: United States, Singapore, Italy, Denmark, South Africa, France, United Kingdom, Spain, Belgium, Australia, Taiwan, and the Philippines.

Players residing in Canada are not eligible to play games supplied by NYX (NextGen).

Accepted Currencies

The platform supports gameplay in the following currencies: EUR, USD, and GBP.

Privacy Policy

1. General

As a data controller, we are legally required under applicable gambling regulations to process players’ personal data in order to enable participation in games and to provide related services.

This Privacy Policy outlines what personal information we collect, the reasons for collecting it, and how it is used. The website https://spinhills.com (referred to as the "Casino", "Website", "Company", "we", "us", or "our") is operated by NovaAxis Holdings International Limited, which holds a gaming license issued in Anjouan and is incorporated under the laws of the British Virgin Islands (BVI), Tortola, with its registered address at Columbus Centre, Road Town.

By creating a Player Account on the Website, you acknowledge and agree to the terms of this Privacy Policy. If you do not accept these terms or prefer not to provide the required personal information, you should refrain from using the Website.

Please note that this Privacy Policy forms a binding agreement between you and the Company. We may update or amend this Policy from time to time. While we will make reasonable efforts to inform you of any significant changes, we recommend reviewing this page regularly. Continued use of the Website and its services will be considered as your acceptance of any updates.

2. Information We Collect

The personal data we may collect and process includes, but is not limited to:

• Information provided by you when completing registration forms or submitting data through the Website or email (such as your first and last name, date of birth, email address, and phone number).
• Any communication or correspondence with us via the Website, email, live chat, or other channels.
• Records of all transactions related to your Player Account, whether conducted through the Website or other communication methods.
• Technical data related to your use of the Website, including login details, traffic data, GeoIP location, device and browser information, weblogs, activity logs, and other system-recorded data.
• Documentation requested for verification purposes, including identity verification, payment processing, and fraud prevention checks. This may include copies of identification documents (e.g., passport), payment confirmations, or bank statements.
• Responses to surveys or participation in customer feedback initiatives conducted periodically.

3. How We Use Your Information

We process the personal data collected from you in order to provide our services effectively. In particular, your information may be used for the following purposes:

• To process your bets and financial transactions, including payments made via credit cards and other online payment methods.
• To provide access to gaming services and any additional services available on our Website.
• To deliver customer support, including assistance with account registration, maintenance, and management.
• To verify your identity and carry out necessary security and compliance checks.
• To send registered users information about promotions and offers, as well as marketing content from selected partners and affiliates (only where consent has been given).
• To fulfill our legal and regulatory obligations, including compliance with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
• To monitor and review transactions in order to detect and prevent fraud, misuse of terms, money laundering, and other unlawful or irregular activities.
• To analyze user behavior and trends through market research (participation in surveys is voluntary, and you may opt out at any time).
• To conduct research and perform statistical analysis using aggregated data.

4. Marketing Communication

Unless you have chosen to opt out, we may use your personal information, including your email address and phone number, to send you promotional and marketing communications related to our products, services, and offers. This may also include information about products and services provided by our business partners, such as game providers.

If you no longer wish to receive such communications, you may unsubscribe at any time by adjusting your preferences in your Player Account settings or by contacting customer support at support@Spinhills.com.

5. Collection of Personal Information

Please note that by accepting any prizes or winnings from competitions or promotions, you agree to the use of your name and/or username for marketing and promotional purposes without additional compensation, unless otherwise restricted by applicable law.

We do not knowingly collect personal information without your awareness. However, certain data may be gathered automatically as a result of your use of our services and your interactions with us.

We may also lawfully obtain personal information from third-party sources, such as service providers and fraud prevention agencies. Additionally, we may engage external providers to deliver technical support, process online transactions, and supply gaming content. As a result, these third parties may have access to information you provide to them.

Please be assured that any personal data obtained in this manner will be handled and protected in accordance with this Privacy Policy. Your information will only be shared with external parties as outlined herein, and we take appropriate measures to ensure that all third-party agreements include safeguards to protect your personal data.

6. Data Recipients

We may share the information you provide with other entities within our corporate group, as well as with our business partners. This includes our parent companies, their parent entities, and all affiliated subsidiaries, along with organizations with which we maintain contractual relationships.

Your personal data may be processed either by NovaAxis Holdings International Limited or by another entity within the group, which may, where necessary, engage third-party providers to carry out specific data processing activities.

Access to your personal information is limited to authorized personnel who require it to perform their duties. This may include, but is not limited to, the Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support representatives, Customer Retention staff, VIP account managers, and other designated employees.

All employees handling personal data are bound by confidentiality obligations and have entered into agreements to protect the privacy and security of such information, in accordance with applicable data protection, privacy, and gaming regulations.

To ensure efficient service delivery, we and/or our service providers may transfer your personal data across countries within the European Union (EU), the European Free Trade Association (EFTA), and, where necessary, to data processors located outside the European Economic Area (EEA). By using the Website and communicating with us electronically, you acknowledge and consent to such transfers and processing.

We take appropriate measures to ensure that your personal data is handled securely and in line with this Privacy Policy at all times.

7. Disclosure of Data to Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your data where required by law, regulation, legal process, or enforceable governmental request. Disclosure may also occur where necessary to protect the legitimate interests of the Company, its users, or third parties.

Your personal data may be shared with third parties only in the following circumstances:

• When required by applicable laws or legal obligations.
• When necessary to facilitate payment transactions through our payment service providers, in accordance with their privacy policies.
• To comply with regulatory and licensing requirements, including obligations toward relevant authorities in applicable jurisdictions.
• When disclosure is deemed necessary to protect the safety of the Company, its users, or others, to investigate fraud, or to respond to official requests.
• When required by our marketing service providers to carry out their services.
• Where you have provided explicit consent for such disclosure.

We may also use third-party data processors to handle limited personal data on our behalf. These providers support functions such as website hosting and operation, analytics, marketing, system improvements, and email communications.

We ensure that any transfer of personal data to third parties complies with applicable data protection laws and that such parties are subject to obligations equivalent to those imposed on us under relevant agreements.

Our Website may include features provided by third-party platforms, such as social media sharing tools (e.g., “share” or “like” buttons). Any data collected through these features is governed by the respective privacy policies of those platforms.

In addition, personal data may be transferred in the event of corporate changes, such as a merger, acquisition, or sale of all or part of the Company. In such cases, user data may form part of the transferred assets. Where applicable, we will notify users in advance via email.

Please note that our Website may contain links to external websites for reference or convenience. We are not responsible for the content or privacy practices of such third-party sites, which may operate under their own policies.

8. Data Retention

As outlined in our Terms and Conditions, both you and the Casino have the right to close your Player Account at any time. Once your account has been closed, we will retain your personal data for the period required by applicable laws and regulations. This information will only be accessed if necessary by authorized authorities in connection with investigations related to financial matters, taxation, fraud, money laundering, or other unlawful activities.

Please be aware that, in accordance with anti-money laundering regulations applicable in licensed European gaming jurisdictions, we are required to retain personal data collected during registration, as well as any data generated throughout the lifecycle of your Player Account, for a minimum period of five years from the date of your last transaction or account closure. As a result, requests for data deletion before the expiration of this period cannot be fulfilled.

9. Data Security

We recognize our legal responsibility to protect your personal information when collecting and processing it for the purpose of managing your Player Account. Accordingly, we adhere to strict data protection standards and implement appropriate security measures in line with applicable laws and industry best practices.

We are committed to ensuring the safety of your data and take all reasonable steps to safeguard the information you provide. Access to Player Accounts is restricted through the use of a unique username and password. For additional security, you may enable two-factor authentication (2FA) to help prevent unauthorized access.

You are responsible for maintaining the confidentiality of your login credentials and ensuring that they are not disclosed to any third party.

10. Contacting Us

You may contact us at any time regarding this Privacy Policy if you wish to:

• Verify the accuracy of the personal data we hold about you.
• Request information about how your personal data is being used.
• Object to the use of your data for direct marketing purposes.
• Request updates or corrections to any information you have provided (you may be required to submit supporting documentation to process such changes).

Please note that providing false or misleading information is unlawful, and it is your responsibility to ensure that all personal data submitted to us remains accurate and up to date.

We have appointed a Data Protection Officer (DPO) who oversees matters related to this Privacy Policy. If you have any questions or concerns, you may contact the DPO at support@spinhills.com.

In addition, under Article 77 of the General Data Protection Regulation (GDPR), you have the right to file a complaint with a supervisory authority, particularly in the country of your residence, place of work, or where an alleged violation has occurred.

11. Cookie Policy

When you visit our Website, certain information about your device and browsing activity is automatically collected, including your browser type, IP address, and referring website. This data may be collected in collaboration with our platform providers and partners, who may also provide us with general demographic or usage statistics. Personal identification data is not collected automatically without your explicit consent.

We use cookies and similar tracking technologies to collect this information. Cookies are small text files stored on your device when you access our Website. Some cookies are essential for the proper functioning of the Website, while others help enhance your experience and improve our services.

The types of cookies we use include:

• Essential cookies: Necessary for basic website functionality, such as navigation and access to secure areas.
• Functional cookies: Allow us to remember your preferences (e.g., language, region, session details) and provide a more personalized user experience.
• Advertising cookies: Help us evaluate the effectiveness of our marketing efforts. These cookies are set by our partners to track visits and new player registrations generated through advertising. While we do not share personally identifiable information (such as your name or email) with these partners, general browsing data may be combined with other information collected independently by them, in accordance with their own privacy policies.

We may also use third-party service providers that place cookies on our Website to support various functions, including analytics, performance tracking, and marketing optimization.

Most web browsers automatically accept cookies. However, you may choose to block or delete cookies through your browser settings. Please note that restricting cookies may affect the functionality of the Website and limit your overall user experience.

12. NetEnt Games

Absolute Restrictions
NetEnt games are strictly prohibited in the following jurisdictions: United States of America, United Kingdom, Spain, France, and Italy.

Blacklisted Territories
NetEnt content must not be made available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, and Zimbabwe.

Regulated Territories
NetEnt games may only be offered in the following jurisdictions where a valid license has been obtained from the relevant local authority and approved by NetEnt: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, and the United States of America.

Branded Game Restrictions

• Jumanji, Emojiplanet, Guns N’ Roses, Jimi Hendrix, Motörhead, and Conan must not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, and Zimbabwe.
  These titles are also restricted in the following additional jurisdictions: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, and the United States of America.
• Planet of the Apes video slot is not permitted in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.
• Vikings video slot is prohibited in: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, and Uganda.
• Narcos video slot is restricted in: China, Indonesia, and South Korea.

Universal Monsters

Titles such as Frankenstein, Dracula, and The Mummy are only available in the following jurisdictions: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, North Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

Player Eligibility

The Casino accepts players only from countries and jurisdictions where online gambling is legally permitted. It is the sole responsibility of the player to verify the laws and regulations applicable in their place of residence before engaging in any gaming activity on the Website.

Only individuals aged 18 or older, or those who meet the legal minimum age requirement for online gambling in their jurisdiction, are permitted to use the Website. Players are responsible for ensuring compliance with local age restrictions.

By depositing funds and participating in real-money games, you confirm that such activities are lawful in your jurisdiction. Compliance with local laws remains entirely your responsibility.

The Company reserves the right to request proof of age at any time and may restrict access to the Website or suspend accounts of users who fail to meet age requirements.

Restricted Countries

Players located in the following countries and territories are not permitted to deposit funds or participate in real-money gaming: United States of America, United Kingdom, French overseas territories (including Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Martin, French Polynesia, Wallis and Futuna, and New Caledonia), Netherlands, Germany, Israel, Lithuania, Dutch West Indies, Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan, Ukraine, Iran, North Korea, and Afghanistan.

The Casino does not guarantee the successful processing of withdrawals or refunds if these restrictions are violated.

FATF-Restricted Jurisdictions

Players from countries identified by the Financial Action Task Force (FATF) are not permitted to deposit or play real-money games.

• Blacklist: North Korea, Iran.
• Grey list: Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Jamaica, Jordan, Haiti, Mali, Morocco, Myanmar (Burma), Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Turkey, Uganda, United Arab Emirates, Yemen, and Zimbabwe.

The Casino cannot guarantee withdrawals or refunds for users who breach these restrictions.

Payment and Access Restrictions

We do not accept users or payments from the following countries and territories: Afghanistan, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, North Korea, Democratic Republic of the Congo, Fiji, Guam, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Pakistan, Palau, United Kingdom, Palestine, Samoa, Somalia, South Sudan, Syria, Trinidad and Tobago, Uganda, Venezuela, Yemen, and Zimbabwe.

Use of Player Account

To place wagers on the Website, you must first complete the registration process and create a Player Account.

Each user is permitted to hold only one account. Only a single account is allowed per household, IP address, or device. If multiple accounts are created, the Company reserves the right to suspend or close all associated accounts and void any related bets. Any funds, including deposits, winnings, bonuses, or returns obtained through duplicate accounts, may be forfeited and reclaimed by the Company. You may also be required to return any withdrawn funds upon request.

If you wish to open an additional account, you must contact customer support via email for approval. If you become aware that you have more than one registered account, you are required to inform us immediately. Failure to do so may result in restricted access or account suspension.

During registration, you must provide all required information accurately, including a valid email address. Failure to provide a valid email may prevent you from recovering access to your account in the event of a lost password.

As part of the registration process, you will create login credentials (username and password). You are solely responsible for maintaining the confidentiality and security of this information. You must not share your login details with any third party. The Company will not be held liable for any unauthorized access or misuse of your account resulting from the disclosure of your credentials, whether intentional or accidental.

All transactions conducted on the Website are secured using SSL encryption. Your personal data will be treated as confidential and will not be sold to third parties.

Please note that withdrawals must be made using the same payment method used for deposits. For example, if you deposit using a credit card, any winnings derived from that deposit must be withdrawn to the same credit card.

You are required to ensure that all information provided to the Company remains accurate, complete, and up to date throughout the duration of your account. Any changes to your personal information must be communicated to the Company without delay.

You are strictly prohibited from transferring funds to other players, receiving funds from other players, or buying, selling, or otherwise transferring user accounts.

In certain cases, wagers may be accepted or payments processed due to system or human error. In such situations, the Company reserves the right to cancel affected wagers or correct the error by adjusting the terms (including odds, prices, or spreads) to reflect what should have been applied at the time the wager was placed.

If you become aware of any errors, malfunctions, or inconsistencies in the software, you must refrain from exploiting them and report the issue to the Company immediately. Failure to do so may result in liability for any resulting damages or costs incurred by the Company.

The Company reserves the right to withhold payments if there is suspicion or evidence of manipulation or misuse of the system. Legal action may be taken against any individual involved in such activities. Furthermore, the Company retains the right to modify, suspend, or discontinue any games or events offered on the Website at its discretion.

Depositing

You may only participate in games if your account holds sufficient funds to support such activity.

Please note that minimum deposit amounts may vary depending on your country of residence. Generally, the minimum deposit is 20 EUR or the equivalent in another currency. Maximum deposit limits depend on the selected payment method. The Website may also support deposits in certain cryptocurrencies, subject to applicable limits.

In some cases, the Casino may credit your account with a discretionary bonus. The terms, conditions, and amounts of such bonuses are determined solely by the Casino and may be updated from time to time. Where both real funds and bonus funds are present in your account, real funds will be used first. Bonus funds become available for wagering only after real funds have been fully utilized. If you withdraw or transfer your deposited funds before meeting the applicable wagering requirements, any bonus funds and associated winnings will be forfeited.

All bonuses are subject to specific Bonus Terms and Conditions, which are available on the Website.

The Company is not a financial institution, and no interest will be paid on account balances.

Deposits will be credited to your account within a reasonable timeframe following confirmation. Withdrawals may only be processed after all deposits have been successfully confirmed.

The Casino does not operate as a currency exchange and does not perform currency conversion services.

You may only fund your account using payment methods registered in your own name. The name on the payment method must match the name registered on your Player Account.

Due to the nature of cryptocurrency transactions, deposit limits may not be enforceable in the same manner as with traditional payment methods. If you wish to control your spending, you are encouraged to use responsible gaming tools where available.

When depositing via cryptocurrency, you must ensure that the amount meets or exceeds the minimum deposit threshold displayed on the Website. Deposits below the required minimum cannot be processed and may not be recoverable.

Online gambling may be restricted or illegal in certain jurisdictions. If this applies to you, you are not authorized to use your payment method to complete transactions on the Website. It is your responsibility to ensure compliance with local laws.

Participation by individuals under the legal age is strictly prohibited.

Some bonuses may include a maximum win limit. For example, if a bonus of 100 USD has a maximum win cap of 500 USD, total winnings derived from that bonus cannot exceed 500 USD.

Withdrawal Policy

The minimum withdrawal amount is 20 EUR or the equivalent in another currency. Maximum withdrawal limits depend on the selected payment method. If a requested withdrawal exceeds the applicable limit, it may be processed in multiple installments.

If funds are mistakenly credited to your account (due to technical issues, human error, or otherwise), such amounts remain the property of the Company and may be deducted. If you withdraw such funds before the error is identified, the amount will be considered a debt owed to the Company. You are required to notify us immediately upon becoming aware of any such discrepancy.

All deposits are considered final and are not eligible for cancellation or refund once processed. The Company reserves the right to distribute large winnings in monthly installments.

We may conduct verification procedures (KYC) before processing your first withdrawal. This may include requesting identification documents such as a passport or ID card, proof of address (e.g., utility bills), and copies of payment methods used.

It is the player’s responsibility to provide accurate and authentic documentation. Submission of falsified or misleading documents may result in the forfeiture of deposits and winnings.

To comply with anti-money laundering requirements, players must wager their deposited funds at least three times before requesting a withdrawal.

Players are responsible for any taxes, fees, or charges applicable to their winnings under the laws of their jurisdiction.

The Website supports withdrawals via Original Credit Transfer (OCT) for VISA and payment transfers for MasterCard. However, even where supported, transactions may be declined by issuing banks at their discretion.

If cryptocurrency is mistakenly sent to an incorrect network address, recovery may only be attempted if the amount exceeds 1 BTC. In such cases, a recovery fee of 0.1 BTC will apply. Recovery is not guaranteed.

The Website operates in EURO as its primary currency. Transactions conducted in other currencies may be subject to exchange rate differences or additional charges imposed by banks or payment processors.

Withdrawal requests are typically processed within 24 hours, but may take up to 72 hours depending on the circumstances. Once approved, additional processing time may apply based on the selected payment method.

The maximum withdrawal limit is 7,500 EUR per week and 15,000 EUR per month, unless otherwise specified.

For winnings exceeding 15,000 EUR, the Company reserves the right to distribute payments in monthly installments of up to 15,000 EUR until the full amount has been paid.

Additional identity verification measures may be required, including video verification or live calls via platforms such as Zoom or Google Meet. All requested documents should be provided in Latin or Cyrillic alphabets where possible. If this is not feasible, alternative verification methods may be required.

No withdrawals will be processed until the account verification process has been fully completed.

Withdrawals made via bank transfer may, in some cases, incur additional intermediary bank fees. These charges are outside the control of the Company and may amount to up to 100 EUR.

The Company is not a financial institution. No interest will be applied to account balances, and no currency exchange services are provided.

Responsible Gaming

Upon receiving a self-exclusion request, the Casino will promptly close the player’s account and restrict access to it. While we will take reasonable steps to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no additional accounts are opened. The Casino shall not be held liable for any losses incurred through alternative accounts.

Players have the option to set limits on their accounts, including loss limits, to help manage their gaming activity.

Dormant Accounts

A dormant (inactive) account is defined as one that has not been accessed (no login or logout activity) for a period of twelve (12) consecutive months. If an account becomes inactive, the Casino reserves the right to apply a monthly administrative fee of […] or the equivalent in another currency, or the remaining account balance if lower, provided that the account maintains a positive balance.

By maintaining an account, you authorize the Casino to deduct this fee at the beginning of the month following the account becoming inactive, and monthly thereafter until the account is reactivated or the balance reaches zero. No further fees will be charged once the account balance is depleted or the account becomes active again.

Any fees related to refunds or associated transactions are the responsibility of the player.

Closing the Account

Players may request the closure of their account at any time by contacting customer support. Upon closure, any remaining balance will be returned to the player, using a payment method selected at the Company’s discretion.

To comply with anti-fraud, anti-money laundering, and counter-terrorism financing regulations, the Company reserves the right to verify a player’s identity during the account closure process. This may include requesting updated documentation, conducting video verification (e.g., via Zoom or similar platforms), confirming the source of funds, or requesting a recent photograph of the player holding identification documents, even if verification has been completed previously.

The Company also reserves the right to close an account and return any remaining balance, subject to applicable withdrawal fees, at its sole discretion and without prior notice or obligation to provide a reason.

By participating in the games, you acknowledge and accept the risk of losing funds deposited into your account.

Self-Exclusion Policy

The Casino is committed to promoting responsible gaming and offers players the option to self-exclude from the platform as a protective measure against problematic gambling behavior.

Self-exclusion is a voluntary process that allows players to restrict access to their account and prevent participation in gaming activities for a chosen period. During this time, players will be unable to deposit funds, place bets, or receive promotional offers.

Available self-exclusion periods include:

• Short-term: 1, 7, or 30 days
• Medium-term: 6 months
• Long-term: 1 year or permanent

Once activated, self-exclusion cannot be reversed until the selected period has ended. Access to the account will be fully restricted during this time.

To request self-exclusion, players can:

• Log into their account
• Navigate to the “Responsible Gaming” section
• Select “Self-Exclusion”
• Choose the preferred duration and confirm the request

Alternatively, players may contact customer support at support@spinhills.com to initiate the process.

During the exclusion period, deposits will be disabled. However, players may withdraw any remaining balance by contacting customer support. Promotional offers and communications will also be suspended.

Once the exclusion period ends, players may request account reactivation by contacting customer support. Reinstatement may require acknowledgment of gambling risks, and players may be encouraged to set account limits.

Permanent self-exclusion results in irreversible account closure. Any remaining funds will be returned in accordance with the withdrawal policy.

All self-exclusion requests are handled confidentially and used solely for the purpose of enforcing the restriction.

Please note that self-exclusion applies only to this platform. The Casino is not responsible for gambling activity on third-party websites.

Disclaimer of Liability

Players are solely responsible for reporting and paying any taxes applicable to their winnings in accordance with relevant laws.

By participating in games, you acknowledge the inherent risk of losing deposited funds.

The Company accepts no liability for any direct or indirect losses or damages resulting from:

• Errors such as misprints, inaccuracies, misinterpretations, mistranslations, or technical issues
• System failures, transaction errors, or interruptions in service
• Game cancellations for any reason
• Events beyond reasonable control (force majeure)
• Breaches of the Terms and Conditions by the player or third parties
• Fraudulent, collusive, or criminal activities
• Reliance on advice or recommendations provided through the Website or third parties
• Financial market fluctuations, including exchange rate variations

To the fullest extent permitted by law, the Company shall not be liable for any losses or damages that are not reasonably foreseeable at the time of entering into this agreement.

In any case, the Company’s total liability in connection with any claim shall not exceed the amount of the wager or bet that gave rise to the claim.

The Company reserves the right to close accounts and return any remaining balance, subject to applicable withdrawal fees, at its sole discretion and without prior notice or explanation.

Anti-Fraud Policy

The Company maintains a strict anti-fraud policy and employs advanced monitoring systems and procedures to detect and prevent fraudulent activities. If a player is suspected of engaging in fraudulent behavior—including, but not limited to, collusion with other players, fraudulent activity involving other online casinos or payment providers, chargebacks, denial of legitimate payments, creation of multiple accounts, use of unfair advantages, or declaration of bankruptcy in their jurisdiction—the Company reserves the right to immediately suspend or terminate the account and withhold any payouts.

Such decisions are made at the sole discretion of the Company and may be executed without prior notice or explanation. The Company also reserves the right to report any suspected fraudulent activity to relevant regulatory or enforcement authorities.

Prohibited practices include, but are not limited to:

• Delaying game rounds (including Free Spins or bonus features) to a later time when wagering requirements have been fulfilled
• Leaving high-value bets open (e.g., in Blackjack) and returning to complete them after meeting bonus conditions
• Using bonus funds to build in-game value, forfeiting the bonus, and then cashing out during real-money play
• Exploiting software errors, bugs, or system malfunctions

If a player is found to have used bonuses or promotions solely to gain an unfair advantage or to guarantee profit through known strategies, the Company reserves the right to confiscate all winnings, close the account, and withhold any pending withdrawals.

Player collusion is strictly prohibited, and the use of automated systems, bots, or programmed devices during gameplay is not allowed.

The Company may close an account and refund any remaining balance (subject to applicable fees) at its sole discretion and without prior notice.

If deposits were made using a credit card, the Company may process withdrawals up to the deposited amount as refunds to the original payment method. Any bonus funds or winnings will be deducted prior to calculating such refunds.

If any transaction is deemed high-risk or potentially unlawful by the Company or its payment processors, the Company may reverse the transaction and refund the funds to the original payment method, while notifying the relevant authorities.

Complaints

Players may submit complaints to the customer support team using the contact details provided on the Website.

All complaints are initially handled by the support team. If a resolution cannot be reached at this level, the matter may be escalated internally within the Company.

If the issue remains unresolved, players may refer the dispute to an independent body, gaming authority, or licensing regulator as listed on the Website.

In the event of a dispute, the Company’s server records and logs shall serve as the final and binding source of truth. If there is any discrepancy between the results displayed on a player’s device and those recorded on the game server, the server records will prevail.

The Company may contact you regarding disputes using the contact details associated with your account.

For all complaints and inquiries, please contact: complaints@spinhills.com

Penalties and Termination

If you violate any provision of these Terms and Conditions, or if the Company has reasonable grounds to believe that such a violation has occurred, the Company reserves the right to refuse account registration, suspend or close your account, withhold winnings, and apply any funds toward damages incurred.

You acknowledge that the Company has the sole authority to determine whether a breach has occurred and to decide on the appropriate action, including suspension or permanent exclusion from the Website.

Intellectual Property

All content, software, design elements, and services available on the Website are protected by copyright, trademarks, patents, and other intellectual property laws. These rights belong to the Company and/or its licensors.

Users are permitted to access, download, and store content for personal, non-commercial use only. Any use of such content must include proper acknowledgment of the Company where applicable.

All intellectual property rights remain fully reserved. Users may not use the Website’s content or services for purposes other than those explicitly permitted.

In particular, users are strictly prohibited from:

• Removing or altering any copyright, trademark, or proprietary notices
• Using content in a way that infringes the rights of the Company or third parties
• Using content for unlawful purposes or in violation of these Terms and Conditions
• Copying, reproducing, modifying, distributing, publishing, broadcasting, or otherwise exploiting content for commercial purposes
• Generating revenue (e.g., through advertising or subscriptions) using the Company’s content
• Redistributing or sharing content or derived information with third parties
• Archiving or storing content for access by others beyond personal use

Any unauthorized use of the Website’s intellectual property may result in legal action.

NetEnt Terms & Conditions

Absolute Restrictions
NetEnt games must not be provided to any operator conducting business in the following jurisdictions without the appropriate licenses, regardless of whether the games are directly offered in those regions: Belgium and Bulgaria.

Blacklisted Territories
NetEnt casino games are strictly prohibited in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Estonia, France, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Lithuania, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States, Venezuela, and Yemen.

Branded Game Restrictions

In addition to the general restrictions listed above, certain NetEnt branded games are subject to further territorial limitations:

• Planet of the Apes video slot may not be offered in additional restricted jurisdictions.
• Vikings video slot is subject to further territorial prohibitions.
• Narcos video slot is also restricted in additional territories.
• Street Fighter video slot must not be made available in certain jurisdictions.
• Fashion TV video slots are prohibited in additional regions.

(These restrictions apply in addition to the blacklisted territories outlined above.)

Universal Monsters

The Universal Monsters series (Dracula, Creature from the Black Lagoon, Phantom’s Curse, and The Invisible Man) is only available in specific permitted jurisdictions, as defined by NetEnt licensing requirements.

Pragmatic Play Terms & Conditions

The following conditions apply to the use of Pragmatic Play services:

• You must be at least 18 years old, or the legal minimum age for gambling in your jurisdiction (whichever is higher), to access the Service. You are responsible for preventing access by minors and accept full liability for any unauthorized use by underage individuals.
• You may not use the Service if you have previously been banned or restricted by Pragmatic Play.
• The Service is intended for personal, non-commercial use only. You must not use it for advertising, solicitation, or distribution of commercial communications such as spam or promotional messages.
• You agree to use the Service only for lawful purposes and in compliance with all applicable terms. You must not engage in any activity that could damage, disrupt, overload, or impair the Service or interfere with other users’ access.
• Unauthorized access attempts to the Service, its servers, or associated systems are strictly prohibited. Any such activity may be reported to relevant authorities, and your access will be terminated immediately.

Prohibited Activities

You agree not to engage in any of the following actions:

• Conducting activities that conflict with the intended use or fairness of the Service
• Using unauthorized software such as bots, scripts, hacks, or modifications to manipulate gameplay
• Disrupting or overloading servers or systems supporting the Service
• Initiating or participating in cyberattacks, including distribution of viruses or denial-of-service attacks
• Attempting to gain unauthorized access to systems, networks, or data
• Posting or sharing content that is abusive, offensive, defamatory, or otherwise inappropriate
• Harassing, threatening, or harming other users or company representatives
• Sharing or distributing content that infringes intellectual property rights or impersonates others
• Attempting to reverse engineer, decompile, or otherwise extract source code from the Service
• Collecting or accessing information through unauthorized methods

Any violation of these terms may result in immediate suspension or termination of your access and may expose you to legal consequences.

Pragmatic Play – Enforcement of Terms

Pragmatic Play reserves the sole right to determine whether any conduct constitutes a breach of these Terms of Use or falls outside the intended purpose or spirit of the Service. Where such a determination is made, Pragmatic Play may take appropriate action, including restricting or fully terminating your access to the Service.

BGaming Terms & Conditions

BGaming operates as more than a standard iGaming content provider. Established in 2018 as an independent game studio and headquartered in Malta, BGaming has grown into a global, player-focused developer, publisher, and partner network within the gaming industry.

The company’s mission centers on redefining entertainment and collaboration in iGaming, combining innovation with a strong emphasis on partnerships and data-driven decision-making. BGaming adopts a player-first approach in the design and development of its products.

With a diverse portfolio optimized for mobile devices, BGaming delivers a wide range of high-quality, certified games, including video slots, poker, card games, scratch cards, crash games, and casual gaming options. These offerings are supported by a variety of promotional tools designed to enhance user engagement and overall gaming experience.